Privacy

Taylored Hypnotherapy handles your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The data controller is Morven Taylor-Slater — see contact details.

What we collect

Personal information — name, email, phone number, address, date of birth, emergency contact, and payment details (we do not store card numbers).

Health data — presenting concern, relevant medical history, current medications, GP details, mental health history, session notes, and progress records. This is special category data under UK GDPR.

Newsletter subscribers — email address only, processed by Kit (formerly ConvertKit) under their privacy policy. Every email includes an unsubscribe link.

Why we use it

  • Delivering solution-focused hypnotherapy and managing your care
  • Scheduling appointments (via Cal.com — see their privacy policy)
  • Processing payments and issuing receipts
  • Meeting professional body requirements (NCH, AfSFH)
  • Complying with legal and regulatory obligations
  • Explicit consent for health data (Article 9(2)(a) UK GDPR), obtained before your first session
  • Contract for appointment scheduling, session delivery, and payments (Article 6(1)(b))
  • Legal obligation for tax, accounting, and regulatory requirements (Article 6(1)(c))
  • Legitimate interests for record security and service communication (Article 6(1)(f))

Data sharing

We do not sell or trade your data. We may share information only:

  • With your GP or healthcare provider, with your explicit consent
  • For safeguarding — if there is serious risk of harm to you or others
  • Under court order or legal obligation
  • During clinical supervision (anonymised where possible)

Retention

  • Client records: 8 years after your last session (professional body guidelines)
  • Financial records: 6 years (HMRC requirement)
  • Enquiries (no treatment): deleted within 12 months
  • Newsletter: deleted within 30 days of unsubscribing

Your rights

Under UK GDPR you can request access, correction, deletion, restriction, portability, or object to processing. You can withdraw consent at any time. Contact morven@tayloredhypnotherapy.com — we will respond within one month.

Complaints

Contact Morven first. You can also complain to the Information Commissioner’s Office at ico.org.uk or 0303 123 1113.

Terms of Service

By booking or attending a session, you agree to these terms.

About hypnotherapy

Solution-focused hypnotherapy is a complementary therapy, not a substitute for medical treatment or psychiatric care. It does not involve diagnosis. Continue any existing treatment plan from your GP or consultant.

No specific outcome is guaranteed. A typical course is 4–8 sessions. Progress depends on individual circumstances and engagement with the process.

Eligibility

  • Under 13: hypnotherapy is generally not suitable
  • 13–15: written parental consent and attendance at initial consultation required
  • 16+: may consent independently

You must disclose your full medical history. Morven may decline or discontinue treatment if, in her professional judgement, hypnotherapy is not appropriate.

Booking and cancellation

A free 20-minute initial consultation is available, without obligation.

  • 48+ hours notice: full refund or reschedule
  • 24–48 hours: 50% cancellation fee
  • Under 24 hours or no-show: full fee payable

If Morven cancels, you will be offered an alternative time or full refund.

Fees

  • Adult session: £65
  • Student session: £60 (valid ID required)
  • Initial consultation: free

Payment is due at the time of the session. We accept bank transfer, card, and cash. Hypnotherapy is VAT-exempt.

You remain in control at all times during hypnosis and can end any session. Before treatment, you will sign a consent form acknowledging this and agreeing to the processing of your health data.

Sessions are strictly confidential, except where disclosure is required for safeguarding, court orders, clinical supervision (anonymised), or professional body investigations.

Online sessions

You are responsible for a stable internet connection and a quiet, private space. Sessions must not be recorded without written consent from both parties. The same fees and cancellation terms apply.

Liability

Taylored Hypnotherapy’s total liability shall not exceed the fees paid for the relevant course of treatment. We are not liable for indirect or consequential losses. Nothing excludes liability for negligence, fraud, or anything that cannot be excluded by law.

Governing law

These terms are governed by the laws of Scotland. Disputes are subject to the jurisdiction of the Scottish courts.

Cookies

This is a static website. We do not use analytics, advertising, social media tracking, or any form of cross-site tracking.

Hosting — Netlify may set minimal technical cookies for content delivery and security. These do not track you.

Booking — when you use the Cal.com booking link, Cal.com may set functional cookies for the booking process. See cal.com/privacy.

You can manage cookies through your browser settings. Blocking all cookies may affect booking functionality.

Last updated 16 March 2026.